What can we help you with?

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Your Details

How can I change my account information?

Payments

How much does One Scream cost?

Fix a problem

How do I close or exit the One Scream app?

Your Privacy

Is One Scream listening to what I say?

Who can see my location?

Screaming

Who can use One Scream?

What is a panic scream?

In my nightmares I cannot scream. What if I cannot scream in real life?

About the app

I am worried my alarm will activate when it shouldn’t!

What should I expect if the alarm is activated?

How can I stop the alert if I am not able to cancel within the 12 seconds?

What is the red bar on the top of my iPhone screen?

How do I know One Scream is on?

In which countries is One Scream available?

When should I use One Scream?

One Scream on your Phone

Do I need a phone plan?

Can I use One Scream on my tablet or computer?

What happens if I have no signal/connection?

Is One Scream running down my battery?

Your details 

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How can I change my account information?

To change your account information, go to the Account page and click on Your Details to amend. 

 

 

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Paytments 

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How much does One Scream cost?

One Scream is FREE to use for as long as we’re in beta

 

 

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Fix a problem  

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How do I close or exit the One Scream app?

To close or exit the One Scream app, click on the menu bar in the top left of the screen. Click Log Out.      

 

 

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Your Privacy

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Is One Scream listening to what I say?

One Scream can't understand words and the app does not record phone conversations; it is trained to detect panic screams only. 

Who can see my location?

No one will ever monitor your location, including us. Your location will be sent to your contacts only if a panic scream is detected. .

    

 

 

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Screaming

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What is a panic scream?

A panic scream is a woman’s innate response to danger. A scream is a universally recognised primal sound that humans make when in distress, to call for help. All panic screams have very similar qualities.

In my nightmares I cannot scream. What if I cannot scream in real life?

Many people who cannot scream in nightmares or have never screamed in their lives will often scream if they are in danger and need help. It is an innate response for females in danger to scream for help. If you do not scream, the app will not be able to detect you.

Who can use One Scream?

We recommend One Scream for girls aged 14+ and women under 60. We'd love to offer the app to everyone; but young girls, seniors and males sound different when they scream. We'd have to build a separate app for them. 

    

 

 

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About the app

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I am worried my alarm will activate when it shouldn’t!

We have carefully measured the qualities that define a true panic scream. Just as your own ear hears real distress, our app can also distinguish a true panic scream from other screams and sounds. However if the alarm does mistakenly activate, you have 12 seconds to cancel the alarm. A push notification with the option to cancel the alarm will appear on your phone.

What should I expect if the alarm is activated?

The phone will vibrate, you will hear a loud siren, and the lights of your phone will flash. You have 20 seconds to go into the app and cancel the alarm before your contacts are notified.

How can I stop the alert if I am not able to cancel within the 20 seconds?

If an alert has been sent to your contacts, it is crucial to stay on the line and confirm your false alarm.

What is the red bar on the top of my iPhone screen?

Apple requires the red bar to show when an app is using your microphone while continuously running in the background.

How do I know One Scream is ON?

You will see a red bar at the top of your screen, this red bar signifies that One Scream is listening. 

In which countries is One Scream available?

Currently One Scream is only available in the UK. We hope to launch in other countries soon!

When should I use One Scream?

While it is up to your discretion, we hope you will leave One Scream running in the background at all times. There will be instances when you would always remember to turn One Scream on, such as when walking home late or on a long run alone. We also want to be activated in the unlikely event of a sudden or unexpected attack. 

    

 

 

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One Scream on your phone 

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Do I need a phone plan?

You do not need a monthly phone plan for One Scream to operate. One Scream requires a data connection in order to report your location to Police in an emergency, this connection can be provided by a pay as you go plan carrier.

Can I use One Scream on my tablet or computer?

One Scream is only designed for mobile phones.

What happens if I have no signal/connection?

One Scream is working within the phone, if you have no signal the app will detect your scream but will not have a way to communicate to Police.

Is One Scream running down my battery?

One Scream operates incredibly efficiently but if it runs in the background all the time, it will have an impact on battery life.

 

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