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FaQ's


What can we help you with?

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FaQ's


What can we help you with?

 

Your Details

How can I change my account information?

How can I manage my subscription?

Can I cancel my yearly subscription before the end of the year?

Payments

How much does One Scream cost?

I am having trouble paying

Are there any hidden extra fees, for example when I have created an alert?

Fix a problem

How do I close or exit the One Scream app?

My app is not working.

Your Privacy

Is One Scream listening to what I say?

Who can see my location?

What do you do with my information?

 

Screaming

What is a panic scream?

In my nightmares I cannot scream. What if I cannot scream in real life?

What happens if I scream at my phone when I am not in danger?

Do I need to scream for the app?

About the app

I am worried my alarm will activate when it shouldn’t!

What should I expect if the alarm is activated?

How can I stop the alert if I am not able to cancel within the 12 seconds?

What are Frequented Addresses?

What is the red bar on the top of my iPhone screen?

How do I know One Scream is listening?

In which countries is One Scream available?

When should I use One Scream?

One Scream on your Phone

Do I need a phone plan?

Can I use One Scream on my tablet or computer?

What happens if I have no signal/connection?

Is One Scream running down my battery?

I want to switch One Scream off in places like the cinema or the theatre.

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Your details


Your details

Your details


Your details

 

How can I change my account information?

To change your account information, go to the Account page and click on Your Details to amend. 

How can I manage my subscription?

You can change or cancel your subscription in the Account section of the app. Go to Your Details then click the Manage Subscription button.

Can I cancel my yearly subscription before the end of the year?

Click on Account, then Your Details to find the Manage Subscriptions button. You can cancel your yearly renewal within 8 hours of the next renewal date in the Apple store.

 

 

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Payments


Payments 

Payments


Payments 

 

How much does One Scream cost?

One Scream costs £1.49 a month, or save almost 20% by signing up for a £14.49 yearly subscription.

I am having trouble paying

Please click on this link for simple instructions from Apple on how to change or update your payment method https://support.apple.com/en-gb/HT201266

Android users can browse Google’s support and pay section,       https://support.google.com/googleplay/answer/1267137?hl=en-GB

Are there any hidden extra fees, for example when I have created an alert?

There are no hidden fees, what you see is what you get.

 

 

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problem


Fix a Problem

problem


Fix a Problem

 

How do I close or exit the One Scream app?

To close or exit the One Scream app, click on the menu bar in the top left of the screen. Click Log Out.      

My app is not working.

You may need to change or update your payment method in Apple to reactivate the app. Go to the Account section of the app. In Your Details, click the Manage Subscription button. If you have been blocked for misusing the app, you will not be able to activate One Scream again. 

 

 

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Privacy


Your Privacy

Privacy


Your Privacy

 

Is One Scream listening to what I say?

No! One Scream does not hear spoken words, only sounds. We aim to protect your privacy. We only ever record screams to become smarter, and our app learns with every user.

Who can see my location?

No one will ever monitor your location, including us. Your location will be sent to Police only if a panic scream is detected. 

What do you do with my information?

We only use your details in the event of an emergency, to provide Police with your identity and location.

 

 

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Screaming


Screaming

Screaming


Screaming

 

What is a panic scream?

A panic scream is a woman’s natural response to danger. A scream is a universally recognized primal sound that humans make when in distress, to call for help. All panic screams have very similar qualities.

In my nightmares I cannot scream. What if I cannot scream in real life?

Many people who cannot scream in nightmares or have never screamed in their lives will often scream if they are in danger and need help. It is an innate response for females in danger to scream for help. If you do not scream, the app will not be able to help you.

What happens if I scream at my phone when I am not in danger?

Do not try to scream a panic scream for the app unless you are in distress. If you misuse the app, Police can ask us to block you as a user; false alarms distract Police from doing their job, protecting those in real danger.

Do I need to scream for the app?

You should not scream unless you are in real distress.

 

 

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About the App


About the app

About the App


About the app

 

I am worried my alarm will activate when it shouldn’t!

We have carefully measured the qualities that define a true panic scream. Just as your own ear hears real distress, our app can also distinguish a true panic scream from other screams and sounds. However if the alarm does mistakenly activate, you have 12 seconds to cancel the alarm. A push notification with the option to cancel the alarm will appear on your phone.

What should I expect if the alarm is activated?

The phone will vibrate, you will hear a loud siren, and the lights of your phone will flash. You have 12 seconds to cancel the alarm before the police are notified.

How can I stop the alert if I am not able to cancel within the 12 seconds?

If an alert has been sent to Police, it is crucial to stay on the line and confirm your false alarm before an emergency vehicle has been dispatched.

What are Frequented Addresses?

Frequented Addresses are places where you spend the most time, such as home and work. We only access those addresses if the app hears your panic scream. Your phone connects to your home or work WiFi which confirms your location. Using WiFi is helpful as GPS is not always entirely accurate. It is mandatory to connect to your home address and important to connect to WiFi at work.

What is the red bar on the top of my iPhone screen?

Apple requires the red bar to show when an app is using your microphone while continuously running in the background.

How do I know One Scream is listening?

If you are using an iPhone you will see a red bar at the top of your screen, this red bar signifies that One Scream is listening. If you are an Android user, you will see the app icon of One Scream at the top of the screen when the app is listening.

In which countries is One Scream available?

Currently One Scream is only available in the UK. We hope to launch in other countries soon!

When should I use One Scream?

While it is up to your discretion, we hope you will leave One Scream running in the background at all times. There will be instances when you would always remember to turn One Scream on, such as when walking home late or on a long run alone. We also want to be listening in the unlikely event of a sudden or unexpected attack. If One Scream is not listening, it cannot help.

 

 

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One Scream on your device


One Scream on your Phone

One Scream on your device


One Scream on your Phone

 

Do I need a phone plan?

You do not need a monthly phone plan for One Scream to operate. One Scream requires a data connection in order to report your location to Police in an emergency, this connection can be provided by a pay as you go plan carrier.

Can I use One Scream on my tablet or computer?

One Scream is only designed for mobile phones.

What happens if I have no signal/connection?

One Scream is working within the phone, if you have no signal the app will detect your scream but will not have a way to communicate to Police.

Is One Scream running down my battery?

One Scream operates incredibly efficiently but if it runs in the background all the time, it will have an impact on battery life.

I want to switch One Scream off in places like the cinema or the theatre.

Please feel free to use One Scream at your discretion. If you turn off your app at the cinema or theatre, remember to turn it back on after the show. We have designed the app to run in the background all the time because attacks are often sudden and unexpected.

 

 

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